Shipping Policy

Manta5 Shipping Policy

Overview

This shipping policy applies to all Manta5 products sold by Manta5 LP and Manta5 Inc, and sets out the shipping process you can expect when placing an order with us.


Delivery Information

Once you have placed your order via our website or with a member of our sales team, we will be in contact with you to confirm the estimated lead-time for your chosen product(s). The lead-time is an estimate as to when your order will be dispatched and does not include time in transit.

Due to the demand for our products, we often experience a lead-time of up to several weeks, which may vary depending on the season and overall demand. We endeavour to keep this lead-time as short as possible to make sure you are on the water as quickly as possible. However, we cannot make guarantees or assurances as to lead-time when you first make your order with us.

You will be notified when your products have been shipped.


How long will my shipment take?

The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.

Below are our best estimates for delivery times:

Location Expected delivery time
New Zealand 3 weeks
Europe (including 3 weeks
United States 3 weeks
Rest of World

Delivery times vary for the rest of the world depending on country and location. After you have made your purchase, an estimated delivery time will be provided to you.

You can also contact us to request an estimate.

 If your location requires us to sea freight your products (see below), you may experience a longer delivery time.
Manta5 has exclusive distribution partners in certain countries and therefore, all sales are made via local partners.
Please check https://manta5.com/distributors/

If your location requires us to sea freight your products (see below), you may experience a longer delivery time.


How much will my shipping cost?

 

For any spare part purchases, the shipping costs will be estimated at checkout on our website once you have provided your delivery address.


What about the costs of import fees, duties and taxes?

If you are located in the United States or the European Union (excluding the United Kingdom), we will cover the cost of import fees, duties and other import taxes.
If you are located outside these areas, you will be required to pay any import fees, duties and other import taxes. You will also be required to make any necessary arrangements with your customs office or port authority.
We encourage you to seek further information from your local customs office or port authority.


Tracking Your Manta5 Order

Once shipped, you will be provided a tracking link (where available) for your Manta5 order.
Sometimes your order may ship in multiple consignments, in which case you will be provided tracking information for each one.


Hydropack Battery in Transit – Dangerous Goods

If your Manta5 order contains a Hydropack Battery, the estimated delivery schedule cannot be guaranteed as the Hydropack Battery is classed as dangerous goods. Your Hydropack Battery may also be split from the rest of your shipment and delivered on a separate vehicle at a different time. This can take longer than the rest of the shipment.

Your tracking information will often show that the goods have been held or delayed in transit. If this occurs, it will be resolved, and the tracking updated once our logistics partner has cleared the goods. We will be contacted by our logistics partner if anything further is required to ship your Hydropack Battery.


Signature on Delivery

Your shipment will require a signature on delivery due to the high value of the goods.
For your convenience, you may prefer to have your shipment delivered to a business or separate location where someone will be available to sign for the goods.


I need to change my shipping address

If you have not yet received your shipment notification or tracking information, you can change your shipment address by contacting our team at [email protected] and providing the updated details.


What happens if my delivery goes missing or is damaged?

Once your goods are in transit, any issues or delays are outside Manta5’s control. In the event of any issues with your delivery, we will be in contact with our logistics partner to provide any information that might assist resolve the issue.
If you receive your Manta5 goods and find they are damaged, please immediately contact Manta5 at [email protected]


Shipping Method: Air vs Sea

The shipping method of your Manta5 goods will be determined based on your location.

Some remote regions and island nations will only allow Hydropack Battery to be shipped by sea. In this instance, shipping can take between 8-12 weeks.

You will be provided with an estimated delivery date after your goods have left port. Once goods are in transit via sea, Manta5 has no control over any delays that may occur due to external factors such as port congestion or poor weather. Manta5 will provide updates on your shipment if any major delays occur once in transit.